Privacy Policy

Information we collect

Trait Softwares collects information you choose to submit through our website contact and enquiry forms, including your name, business email address, phone number, company name, country or region, service interest, message details, and any files or resume information submitted through career forms.

We may also collect basic technical information such as browser type, device information, IP address, referring page, and pages visited to help maintain website security and understand site performance.

Information you provide directly

You may provide personal or business information when you request a consultation, ask about Microsoft, AI, cloud, Zoho, Quadient, e-commerce, or consulting services, submit a career application, download a resource, or contact us by email or phone.

Please avoid submitting sensitive personal information, confidential client data, production credentials, protected health information, payment details, or regulated data through general website forms unless Trait Softwares has specifically agreed to receive it through an appropriate secure process.

How we use information

We use enquiry information to respond to requests, schedule consultations, provide service information, evaluate career applications, improve our website, and maintain business records connected to sales, support, or recruitment conversations.

We do not sell personal information. We do not use enquiry-form data to make automated decisions with legal or similarly significant effects.

Business communications

We may use contact details to communicate about your enquiry, requested services, project discussions, proposals, support conversations, recruitment steps, event follow-ups, or related business updates.

If we send non-essential marketing communications, you can ask us to stop. We may still send service, transactional, recruitment, security, or administrative messages where appropriate.

Website analytics and security

We may use technical and analytics information to understand how visitors use the website, monitor performance, detect errors, prevent abuse, reduce spam, and protect forms and infrastructure.

Analytics information is generally reviewed in aggregated or technical form so we can improve pages, navigation, content quality, and user experience.

Where we operate

Trait Softwares operates across the United States, India, and Canada. Information submitted through the website may be reviewed by team members in these locations when needed to respond to your request or manage business operations.

Because our teams and service providers may be located in different countries, information you submit may be processed or accessed outside your country or region, subject to appropriate business, security, and legal controls.

Third-party service providers

We may share information with trusted service providers that help us host the website, deliver email, manage enquiries, support analytics, or process business communications. These providers are expected to use information only for the services they provide to us.

Examples may include hosting providers, email and communication tools, analytics platforms, form-processing services, recruitment administration tools, and security or spam-prevention services.

When we may disclose information

We may disclose information when required to comply with law, legal process, government requests, enforce our terms, protect rights and safety, investigate misuse, support a business transaction, or work with professional advisors.

We may also share limited business-contact information with a technology partner, subcontractor, or implementation resource when needed to respond to your request or evaluate a potential project, subject to appropriate confidentiality expectations.

Retention

We keep enquiry and business-contact information for as long as needed to respond to your request, maintain business records, support ongoing client conversations, comply with legal obligations, and resolve disputes. Career application information is retained for recruitment and hiring administration unless deletion is requested and no legal requirement prevents it.

Retention periods may vary depending on the type of information, relationship history, legal requirements, accounting needs, security considerations, and whether there is an active or potential business engagement.

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect information submitted through the website from unauthorized access, loss, misuse, or disclosure.

No website, email system, or internet transmission can be guaranteed to be completely secure, so please avoid sending highly sensitive or confidential information through general website forms unless we have agreed to receive it securely.

Your choices

You may ask us to review, correct, update, or delete personal information you submitted through the website. Depending on where you live, you may also have rights to access, restrict, object to, or receive a copy of certain information.

We will respond according to applicable law and may need to verify your request. We may also need to keep limited records where required for legal, security, accounting, dispute-resolution, or legitimate business reasons.

You can also manage cookies and similar technologies through your browser settings. More details are available in our Cookie Policy.

Children's privacy

The Trait Softwares website is intended for business users, prospects, partners, applicants, and adults seeking information about our services.

We do not knowingly collect personal information from children through this website. If you believe a child has provided information to us, contact us so we can review and take appropriate action.

Updates to this policy

Trait Softwares may update this Privacy Policy when our website, services, forms, business operations, or legal requirements change.

The updated version will be posted on this page with the latest revision date. Continued use of the website after an update means the revised policy applies to your use of the website.

Contact

For privacy questions or requests, contact Trait Softwares at info@traitsoftwares.com.